Following the recent Government announcement regarding new tier arrangements for England from 2nd December, overnight stays and holidays away from primary residences will not be allowed in Tier 3 areas. Currently, this will affect our departures on 7th December. Unfortunately, this means that anyone due to travel from a Tier 3 location will now be unable to do so.
The areas below are in Tier 3 until 16th December, when there will be a Government review:
Tees Valley Combined Authority:
North East Combined Authority:
Yorkshire and The Humber
We will be contacting all affected customers due to travel on 7th December to discuss alternative travel options for the future or to arrange a full refund.
Due to the current lockdown, we will have a limited number of staff working and expect a high volume of calls during this time. Therefore, we politely request that you await our call. If your holiday is affected, you will be contacted by us soon.
Your safety and wellbeing are our utmost priority and we would like to reassure you that we are continuously monitoring all government advice.
If you are due to travel in the coming weeks, we understand that you may feel anxious to travel after the recent announcements regarding social gatherings in groups of no more than six people. We can confirm that this announcement does not affect transport, and therefore tours are scheduled to go ahead as planned.
We have taken many measures to safeguard your holiday, which you can read about below and we have worked closely with our coach/hotel partners to ensure all health and safety guidelines are met. We want to ensure you travel with complete peace of mind on your next tour.
We understand you may have questions about what to expect on your upcoming holiday with us, including the procedures in place with regards to Coronavirus. Providing you with a safe experience is our highest priority, and we want to ensure your holiday is one to remember. Find out more about the measures we are taking, along with general information on what you can expect, here
We’ve teamed up with travel insurance providers, Towergate Insurance, to offer complete peace of mind when booking your holiday during the Coronavirus outbreak. Our new COVID-19 policy covers you for disruption to your holiday plans as a result of the COVID-19 pandemic.
If you have already taken out our insurance, you will be happy to know that all existing policies have been backdated to include our COVID-19 cover at no extra cost to you. Find out more about our insurance cover here
If you contract COVID-19 up to 14 days before you’re due to travel, or you have been told to self-isolate, you will also be able to move your booking to another tour or date for free*.
* proof will be required.
Throughout the Coronavirus pandemic, we have been closely monitoring Government guidelines. As of today, there are no specific restrictions around the number of people on coaches, however, in order to make your journey as safe and comfortable as possible, we’re putting the following into practice:
The above measures are currently only applicable to 2020 departures.
All customers should follow sensible guidance to reduce their risk of exposure to Coronavirus while this outbreak is ongoing. Viruses can easily be passed from person to person, however, the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.
We will update this page with further information as guidance from the Government changes. The latest information and advice on travel to specific countries can be found at www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
If you have further questions that aren’t covered above, please do not hesitate to contact us on 01709 249 699.