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Give us a call, drop us an email or head to our website if you’d like to make a booking, have a query about an existing reservation, or want to give us some feedback about your experiences. You can also find answers to common questions in our online FAQs, and you can log in to your MyBooking account to make a payment or view your travel documents. However you prefer to get in touch, we are ready to help.
Reservations Standard Opening Hours
Monday: 10:00 - 16:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00
If you have a query about a holiday or would like to make a booking, contact our Reservations team:
Make an Enquiry 01709 833 278If you have a query about a booking you’ve already made, contact our Customer Services team:
Make an Enquiry 01709 249 686To give feedback about your experiences on a holiday, contact our Customer Relations team:
Make an Enquiry 01709 249 688If you would like to enquire about organising a group holiday, contact our Groups team:
Send an email 01709 833 816postal address
Shearings Sunway House, Canklow Meadows, Rotherham, S60 2XR United Kingdom
When contacting us, please ensure you treat our staff with the same respect and courtesy you would expect to receive. Our staff should be able to come to work without fear of abuse, harassment, or discrimination. This includes verbal and written correspondence, whether that is on the telephone, emails, or social media. We have a zero-tolerance approach for any of these behaviours and should they occur we have the right to end calls, block correspondence and/or cancel bookings. We may also notify the police where appropriate.
