We are experiencing a higher volume of contact than usual, and will endeavour to respond to your query as soon as possible.

If you are departing within the next 7 days, please call our Customer Services team between the hours of 09:00am-18:00pm Monday to Friday.

You will find answers to common questions on our FAQs page. If you would like to make a balance payment or view your travel documents, please log in to your MyBooking account.

For the most up-to-date guidance on UK and foreign travel, please visit the Government's Coronavirus page

We will contact you directly if your upcoming holiday is confirmed as affected by travel restrictions.


If you have a query about a holiday or would like to make a booking, contact our Reservations team:

Send us a message: Make an Enquiry
Call us: 01709 249 699

Customer Services

If you have a query about a booking you’ve already made, contact our Customer Services team:

Send us a message: Make an Enquiry
Call us: 01709 249 686

Customer Relations

To give feedback about your experiences on a holiday, contact our Customer Relations team:

Send us a message: Make an Enquiry
Call us: 01709 249 688


If you would like to enquire about organising a group holiday, contact our Groups team:

Send us a message: Send an email
Call us: 01709 249 696

Our Postal Address

Sunway House
Canklow Meadows
S60 2XR
United Kingdom

Our customer service reviews

Rated 4.4 / 5

Based on 4985 reviews

37 minutes ago

Found the Front of House Manager Vicky (if she was) very rude and confrontational. Deeply disappointed that the lift was out of order and having to climb 4/5 flights of stairs to reach my room. Being almost 83 and having walking difficulties I had to make sure I had everything each morning to avoid going up the stairs unnecessarily.


Verified, collected via Trustpilot

52 minutes ago

driver (Chris) was excellent, above and beyond helpful.

Roz Sharman

Verified, collected via Trustpilot

1 hour ago

Had really nice time, met some lovely people and well looked after the Shearing's staff. Trips were both enjoyable and very informative, Would definitely recommend and will be booking again. An all round good value for money holiday.

Mr R Singh

Verified, collected via Trustpilot