CONTACT US
You'll find answers to common questions on our FAQs page, or if you’d like to make a balance payment or view your travel documents, you can log in to your MyBooking account.
Alternatively, get in touch – we’re here to help!
Reservations
If you have a query about a holiday or would like to make a booking, contact our Reservations team:
Customer Services
If you have a query about a booking you’ve already made, contact our Customer Services team:
Customer Relations
To give feedback about your experiences on a holiday, contact our Customer Relations team:
Groups
If you would like to enquire about organising a group holiday, contact our Groups team:
Our Postal Address
Shearings
Sunway House
Canklow Meadows
Rotherham
S60 2XR
United Kingdom
When contacting us, please ensure you treat our staff with the same respect and courtesy you would expect to receive. Our staff should be able to come to work without fear of abuse, harassment, or discrimination. This includes verbal and written correspondence, whether that is on the telephone, emails, or social media. We have a zero-tolerance approach for any of these behaviours and should they occur we have the right to end calls, block correspondence and/or cancel bookings. We may also notify the police where appropriate.
