We’re here to help

EXISTING HOLIDAY ENQUIRY

Our friendly team are on hand assist with any queries you have. To get in touch with us, please fill in the form below and we will get back to you as soon as possible.

FAQs - Browse our FAQs page to easily find answers to your general travel queries - Find out more. Image shows a hand with illustrated question marks around this
FAQs - Browse our FAQs page to easily find answers to your general travel queries - Find out more. Image shows a hand with illustrated question marks around this

Our customer service reviews

Rated 4.5 / 5

Based on 3316 reviews

38 minutes ago

Having been on 5/6 trips with Sheerings in the past we booked , a trip to Paris for a four night break, the majority of the trip was enjoyable except , we all booked an .advertised trip paid the coach driver our money 56.00E. for a meal in Paris and a night tour round Paris.. The meal was very mediocre, but as we had a good group atmosphere all was going good. however when we all were back on the coach . the driver informed the tour coach 168 that he had decided that he was not doing the night tour round Paris, as it was too light still 8.00 at night, and that anyone that has any complaints should email shearings when they got back. his attitude appeared to have a menacing tone . after a little while , another passenger with slight autism stood up and asked why he wasn't going on the night trip, the answer he gave was there are 28 people on the coach and 27 are too tired to go out at night . he then proceeded to stand over the seated vulnerable adult with his arms outstretched and blocking the view of his family in what appeared to be intimidating telling this person not to spoil it for everyone. HE HAD ONLY ASKED WHAT OTHERS WERE THINKING. On return his mother rang the customer service line to be told that the drivers were out of time , had the driver said this it would have been more acceptable , but its a lot to advertise and charge people for and then intimidate them when they respond . well done sheerings ledger . never again will i stand by and allow you to ick on a vulnerable adult. we don't want financial recompense , just to let people know that if your expecting a night seeing the lights in Paris you may well be disappointed

gordon davie

Verified, collected via Trustpilot

4 hours ago

Very helpful and pleasant guy

R B Fairclough

Verified, collected via Trustpilot

4 hours ago

I booked a holiday online today, the first time with Shearings. The process was easy & straightforward, a great start.

Mrs Barbara Norton

Verified, collected via Trustpilot

5 hours ago

Very pleasant agent and answered all questions confidently

Velda Cummins

Verified, collected via Trustpilot

5 hours ago

Your member of staff Hope listened to our concerns and explained our options and booked the holiday that we wanted

Christine Jones

Verified, collected via Trustpilot

6 hours ago

NOTHING COULD BE BETTER easy website and booking, everything quick, swift and done in mins now looking forward to the break

just a common worker

Verified, collected via Trustpilot

TOP