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Our customer service reviews

Rated 4.5 / 5

Based on 3316 reviews

38 minutes ago

Having been on 5/6 trips with Sheerings in the past we booked , a trip to Paris for a four night break, the majority of the trip was enjoyable except , we all booked an .advertised trip paid the coach driver our money 56.00E. for a meal in Paris and a night tour round Paris.. The meal was very mediocre, but as we had a good group atmosphere all was going good. however when we all were back on the coach . the driver informed the tour coach 168 that he had decided that he was not doing the night tour round Paris, as it was too light still 8.00 at night, and that anyone that has any complaints should email shearings when they got back. his attitude appeared to have a menacing tone . after a little while , another passenger with slight autism stood up and asked why he wasn't going on the night trip, the answer he gave was there are 28 people on the coach and 27 are too tired to go out at night . he then proceeded to stand over the seated vulnerable adult with his arms outstretched and blocking the view of his family in what appeared to be intimidating telling this person not to spoil it for everyone. HE HAD ONLY ASKED WHAT OTHERS WERE THINKING. On return his mother rang the customer service line to be told that the drivers were out of time , had the driver said this it would have been more acceptable , but its a lot to advertise and charge people for and then intimidate them when they respond . well done sheerings ledger . never again will i stand by and allow you to ick on a vulnerable adult. we don't want financial recompense , just to let people know that if your expecting a night seeing the lights in Paris you may well be disappointed

gordon davie