We know how busy day-to-day life can be and with automated balance payments, you don’t have to worry about a thing! Easy and convenient, we will automatically take your outstanding holiday balance on the date that it is due from the card you most recently made a payment with. There’s no need to worry about contacting us to pay your balance directly, as everything is taken care of for you. Don't worry, you’ll receive reminders four weeks, seven days and 24 hours (email only) before the due date so you’re aware a payment is going to be taken.
If you have any questions regarding automated balance payments, please contact our friendly Customer Services team on 01709 288 411 and we’ll be happy to assist.
After paying a deposit to secure your holiday, you’ll receive several reminders before the balance due date to let you know we will automatically take the payment. After the payment has been taken, you’re good to go – it really is that easy!
The balance will be collected from the card you most recently made a payment with. This will be the same card as used to make the deposit payment, unless you have since made a further payment with another card.
If the card you most recently made a payment with expires before your balance due date, we will not be able to automatically collect your balance payment. In this case, you must ensure you pay your outstanding holiday balance on or before the due date by other means, either via your MyBooking account or by bank transfer to the bank details shown on your confirmation invoice.
Alternatively, if you make a small payment, for example of £1, with a different card any time before the due date, we will be able to collect the balance from the new card.
Yes. You will receive a full confirmation of the process when your booking is confirmed, and further reminders that we will be collecting your balance 28 days, 7 days and 24 hours (email only) prior to the balance due date. Please ensure you have enough funds available in your account prior to the balance due date.
If your card is declined, we will contact you after the failed attempt to make payment by other means.
You can make manual payments at any time if preferred, either by card via your MyBooking account or by bank transfer to the bank details shown on your confirmation invoice. Paying by instalments is your choice, we do not collect instalment payments ourselves. Any outstanding amounts not paid by the balance due date will automatically be collected from the card you most recently made a payment with.
If you would like us to use a different card to take the outstanding balance when it is due, you will first need to make a payment with that card. The easiest way to do this is via your MyBooking account, where you can make a small payment, for example of £1, and the new card details will be saved. If you have many bookings with us, the balance will always be collected from the card you most recently made a payment with against any booking.
If the tour is unfortunately unable to go ahead for any reason, we will cancel your booking before the balance due date where at all possible. We will not attempt to collect any further payments. We will offer you the opportunity to rebook to another date or tour free of charge, or obtain a refund within 7 days.
If you choose to cancel, our usual cancellation charges apply, as per our booking conditions.
Our booking agreement is with you as the lead passenger and we are only able to collect the balance from the card you most recently made a payment with. If your friends would like to pay separately, you can either arrange for them to make the payment to you, or, if they would like to pay us directly, this can be done via MyBooking or by bank transfer to the bank details shown on your confirmation invoice.
No. Please continue to make payment to us as usual or via your group leader.