If you or anyone in your party has reduced mobility, a medical condition, or any disability that may affect your holiday (including participation in excursions or the use of hotel facilities), you must contact us on 01709 249 698 before booking. We will:

• Check whether your chosen holiday and accommodation are suitable.
• Confirm whether any adjustments can be made.
• Advise on the suitability of excursions and itineraries.
  You must provide full and accurate details of any relevant medical conditions or disabilities that could affect you during your holiday. Failure to disclose relevant information may lead to refusal of travel or cancellation in line with our Booking Conditions.
  If we have concerns, we may ask for a doctor’s certificate confirming you are fit to travel. If, in our reasonable opinion, a holiday is not suitable for your needs, we may refuse or cancel the booking for safety reasons. If we cancel before departure for this reason, all monies paid will be refunded.

Our drivers, tour managers, interchange staff and hotel staff cannot provide personal care or constant assistance. This includes help with:

• Feeding
• Toileting
• Dressing
• Lifting or mobilising

You must be able to manage your personal hygiene, continence, and medication independently. If you require personal care or regular hands-on support, you must travel with an able-bodied companion or carer as a paying passenger who can provide assistance throughout the holiday. We may require written confirmation at the time of booking that this arrangement is in place for the entire duration of the holiday.

You should be able to (either independently or with your travelling companion/carer):

• Board, use the facilities and leave the coach safely.
• Move around at stops without requiring staff to lift or carry you.
• Manage steps, uneven surfaces, and walking during excursions.

This policy applies to all our holidays, including coach tours, river cruises and rail journeys.

• River Cruises: Ships may have steps, narrow gangways and limited lift access.
• Rail Journeys: Stations and trains may involve steps and walking distances.
  Please check carrier requirements in our Booking Conditions or contact us for advice.

• Wheelchairs must be foldable for storage in the coach luggage hold.
• Mobility scooters must weigh no more than 20kg and be dismantled into manageable pieces but are usually limited to one per coach.
• You (or your companion) are responsible for loading/unloading equipment.

• Passengers must maintain personal hygiene and manage continence independently.
• Severe allergies should be discussed before booking; allergen-free environments cannot be guaranteed.
• You are responsible for carrying and administering medication.

Single passengers are very welcome, but you must be able to manage yourself independently for the duration of the holiday. If you are not able to do this, you will be required to travel with a companion who can provide the support you need.

• Comprehensive travel insurance is mandatory for all passengers and must include cover for any declared medical conditions and repatriation.
• You must provide emergency contact details for every passenger before departure.

We expect all passengers to treat staff and fellow travellers with courtesy and respect. Rude, abusive or aggressive behaviour will not be tolerated and may result in removal from the tour without refund.

Travel may not be possible if your needs cannot be safely accommodated and no reasonable adjustment is possible. For example:

• If you require assistance for mobility or orientation and do not have a suitable companion or assistance dog.
• If your size or weight would compromise safety or comfort and no reasonable adjustment can be made.

✔ Contact us if you have any medical needs or mobility concerns.
✔ Confirm your wheelchair or scooter meets requirements.
✔ Arrange an able-bodied companion if needed.
✔ Ensure you have comprehensive travel insurance.
✔ Provide emergency contact details.

Yes. Full disclosure helps us ensure your holiday is safe and suitable.

Yes, limited to one per coach, if it weighs under 20kg and can be dismantled for storage.

You must travel with a companion who can provide assistance.

Yes, limited to one per coach, but please inform us when booking.

We may refuse travel or cancel your booking without refund for safety reasons.