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Shearings Holidays

FAQs

Shearings Holidays

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Before you book

How do I make a booking?
There are a number of ways you can book a holiday with Shearings:
You can book online using our booking engine;  Email us at res@shearings.com with your holiday requirements and contact details. Or call us on the number at the top of this page to speak to one of our friendly reservation executives.
Are children allowed on coach holidays?
Yes, children of all ages are welcome on our coach holidays and short breaks, the only exception to this is if a holiday is specifically designated as “adult-only”. Children aged between 2 and 11 years inclusive, are usually able to travel at a discounted rate when accompanied by at least one adult per child. Infants under two years old travel free of charge, however, they cannot be guaranteed an individual seat and separate arrangements may be required for the provision of a cot, please ask at the time of booking. Some countries in Europe have legislation stating all infants should have an individual seat available to them. Infants travelling on European tours to these countries will incur a nominal charge for a reserved coach seat.
Can I take a wheelchair or scooter?
You can take wheelchairs and scooters on most of our coach holidays. However, there is a limit on the number of chairs and scooters per vehicles due to health and safety reasons. Scooters need to be able to be broken down to suitable weights for lifting onto the coach and there is an additional charge for carriage. Conditions for carriage on air holidays vary according to the individual carrier rules, please call our guest services team on 01942 496507 for more information on each airline’s conditions.
What is the deposit and when is the balance due?
Deposits vary depending on the holiday; either ask your customer representative over the phone or check the deposit amount when booking online.
How much parking is there at interchanges and hotels?
Parking options vary between different interchanges and hotels, more information is available here.
What are the differences between the upgraded rooms?
At Bay, Coast & Country and Country Living hotels each room type is clearly defined and descriptions can be found here. Please be aware that the type of room upgrades available varies between hotels. When staying in other UK hotels, room types will vary and upgrades can be purchased for a fee. UK holidays staying at other UK hotels are based on standard rooms with private facilities. At some overseas hotels there will be the possibility to upgrade rooms for a sea or lake view, information can be found in the hotel description or by talking to the team in the call centre.
What is the charge for a single room?
At our own hotels we charge a nominal supplement of £5 per night to stay in a single room and is subject to availability. If you want to stay in a double room with single occupancy the supplement will vary. Single supplements at other hotels vary and information can be found on our website.
Will my coach go via an interchange?
The majority of our holidays operate using coach interchanges. You will be collected from a local joining point and taken by feeder coach to a central interchange. On arrival, you will transfer to your tour coach. The same procedure operates in reverse at the end of the holiday. This allows us to offer a wider choice of holidays from regional pick up points, of which there are over 800. Some of our short breaks do not operate via an interchange. It is also possible to make your own way to our interchanges to connect with your tour.
Why do you charge to pick up locally?
Our coach holidays are priced from our interchange facilities as it is possible to make your own way to the interchange as well as travelling by local feeder coaches. Regional pick up points carry a small charge, this is usually £2.50 per person, each way. More remote pickup points cost more, either £5 or £7.50 per person, each way.
Do I need a passport for Ireland?
UK citizens do not require a passport or visa to enter Ireland. However, you will require some form of identification with photograph, usually a passport or driving license. If you are not a UK citizen, please contact your own embassy to confirm entry requirements for Ireland. For other advice on passport issues please visit gov.uk’s advice page: https://www.gov.uk/passport-advice-line
Financial protection – how do I know my money is safe with you?
All of our coach, air and rail inclusive holidays are either ATOL or BCH protected. That means in the unlikely event of our insolvency you will not become stranded on holiday either in the UK or abroad. It also means any future bookings you have made will be refunded to you.
Can I buy gift vouchers?
Yes, you can purchase gift vouchers for use on our holidays at www.shearings.com/giftvouchers
Will you send me a reminder for the balance payment?
No, reminders are not sent out but the date that your balance is payable by is shown on your confirmation notice so please make a note of this.
Can I pay my balance online?
Yes, just go to www.shearings.com/book/view to pay your balance online.
What if the cost of my holiday is reduced after I have made my booking?
Occasionally it is necessary for us to reduce prices on some holidays to ensure places are filled and we do not have to amend or cancel holidays due to low booking numbers. The price you accept at the time of booking is the price you will pay.
When will I receive my travel documents?
You will receive your tickets giving your exact pickup and return time and place 7 days before travel.
What is the cancellation policy?
You may cancel your hotel break at any time, but if you do so you will have to pay us cancellation charges based on a scale. These charges are to compensate us for the risk of not being able to re-sell your accommodation. When you cancel you must inform us or your travel agent in writing and your cancellation only takes effect from the date we or your travel agent receive your notice in writing, signed by the person who made the booking, together with any travel tickets or vouchers we may already have sent to you. Please note that if only part of a booking is cancelled this may mean that the accommodation booked will be under occupied and may result in the remaining guests having to pay any applicable supplements, e.g. changing a twin room to a single.
What if my tour is cancelled?
If we have had to cancel your tour we will let you know as soon as possible, offering an alternative departure or holiday. A full refund will be given if alternative arrangements are not suitable.

Before you travel

What size suitcase can I take?
On coach holidays, you can take one medium sized suitcase per person (max. weight 20kg/40lb). We reserve the right to refuse to carry suitcases which exceed the weight limit, or to ask you to remove any excess weight. A small holdall may also be taken on board the coach, any medication should be carried in your hand luggage. On air holidays, the allowance is generally also 20kg, but may increase if you upgrade to club class, or when travelling long haul, please check when you book for individual airline allowances.
Are my seats guaranteed?
Seats on most coach holidays can be reserved at the time of booking; however we cannot take bookings which are conditional on the provision of a specific seat. We try to conform to the seating plans shown, providing the corresponding seat numbers, however it is not always possible on some tours. We do not allocate seats on the feeder service, or on optional excursions. For air holidays, seats will be confirmed on check in, either during pre-departure online, or at the airport.
Do you sell holiday insurance?
Yes we do sell holiday insurance. When you book your holiday with us, please enquire about it then.

Self Drive information

What time can I check in?
Check in is available from 3pm, while check out is by 10am on your departure day.
Do the rooms have tea and coffee making facilities?
Yes, all bedrooms have tea and coffee making facilities
Can I take my pet on holiday?
The following Coast & Country hotels are dog friendly (by prior arrangement and a small fee):
  • Charlecote Pheasant, Stratford-upon-Avon
  • Derwentwater, Keswick
  • The George, Chollerford
  • Golden Lion, Hunstanton
  • The Imperial, Exmouth
  • Invercauld Arms, Braemar
  • Pitlochry Hydro, Pitlochry
  • Ship & Castle, St Mawes


The following Coast & Country hotels only accept assistance dogs:
  • Grand Atlantic, Weston-super-Mare
  • The Imperial, Tenby
  • Portpatrick Hotel, Portpatrick
  • The Savoy, Bournemouth
  • Windermere Hotel, Windermere
Do the beds have duvets and blankets?
All beds have duvets, blankets are available on request
Will I have a bath or shower in my room?
All rooms are ensuite with a bath or shower, some hotels feature bath with overhead shower. If either is required for medical reasons please contact guest services on 01942 496507.
Will there be towels and hairdryers in my room?
Towels in bedrooms are provided, however not all hotels included on our tours offer a hairdryer.

While on your holiday

Will my coach have toilet facilities?
All of our main tour coaches have toilet facilities, but these cannot be guaranteed on feeder coaches from regional pickup locations.
What will the weather be like in my destination?
You can get an idea of what the weather will be like in your destination during the month you are visiting by following this link: https://www.holiday-weather.com/averages/ and selecting the location you are visiting and the month you are going.
Can I take food on the coach?
You can take food on the coach, but we ask that you tidy up any rubbish and keep the area that you are seated in tidy. We also ask that food is odourless and reserve the right to refuse hot food on board.
What do I do if there is something I do not like while on holiday?
We would encourage you to resolve any issues while you are away, speaking to your driver, tour leader, hotel staff or any other Shearings representative, to ensure that you have the best possible time on your holiday. If you do not log an issue whilst away, we will be unable to follow this up on your return.
Smoking Policy
We operate a strict no smoking policy on all of our coaches including e-cigarettes but we do have regular comfort stops.

Air holiday specific information 

Where can I find out my terminal information?
Please check the relevant airlines website for information on your departure terminal as this is not printed on your ticket and is subject to change.
Do I need to make my own way to the Airport?
Yes, your holiday with Shearings commences at your UK departure airport so you need to make your own way there.
When will I receive my air tickets?
You must check-in for your flight either online or at the airport, depending on the airline you are travelling with. We will not send you your airline tickets, but we aim to send you all other booking documents, i.e. your itinerary overview, 14 days before departure.
Can I pre book my flight seats?
Yes this is usually offered as a pre bookable service with an additional cost.
Do I have to complete online check in?
This varies by airline, but you will be told about this at the time of booking and that information will be included with your Travel Documents. However, it is always required if you are travelling with Ryanair, Easyjet and Jet2.
What happens to my luggage on an indirect flight?
Once you have checked in at your initial departure airport your luggage will be transferred through any transit airports for you. This means you will not need to handle your luggage again until you reach your final destination.

On your return

How do I give feedback?
We would love to hear what you thought was great about your Shearings holiday and any areas in which you think we have room to improve. Whether you have a specific issue or you simply want to send in praise or a suggestion please send your feedback by e-mail to customercare@shearings.com. If you have a specific issue please email within 28 days of the conclusion of your holiday, so that we can investigate. It may take us up to 28 days to give you a full response as we may have to interview staff that are either based overseas, or travelling on other itineraries.
What is the address for your Head Office?
Waterside House
Waterside Drive
Wigan Pier Business Park
WIGAN
WN3 5AZ
Lost Property
If you think you have lost an item on one of our coaches, please email stretton_shearings@shearings.com or call 01925 214600 and we will be happy to help.


Who do I contact if I have further questions?

If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:

Phone

Reservations 

0844 824 6355

Monday to Friday - 8am to 8pm
Saturday - 8am to 6pm
Sunday - 9am to 6pm

Customer Services

(Monday - Friday 9am - 5pm)

0844 824 6355

Alternatively, please contact the hotel you are staying with.

Email

You can also email our support team using the contact us link at the top of the page.

Writing

Shearings Leisure Group,
Waterside House,
Wigan Pier Business Park,
Waterside Drive,
Wigan,
WN3 5AZ
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