Five-Star, despite very poor food and service at the hotel.
How I would love to give an unreserved thumbs-up to this holiday. The excursions were super, especially the one to Elba - which was my main reason for booking. The alternative to the Cinque Terre, cancelled because of a dreadful landslide, was to Montecatini and no disappointment. The drivers were so friendly and accommodating and the hotel was clean and comfortable. Because it was Autumn, the colours were breathtaking. I'm still giving this five stars, optimistically hoping the rude, unfriendly, unhelpful staff and the AWFUL meals were a one-off and that they will radically improve. I'm not put off and would certainly recommend.